New Covid-19 Procedures – What to expect :

Please note that this is an evolving situation and these procedures can change at any time.

Booking an appointment

  • Regular methods of booking will continue. We are not accepting walk-in bookings at this time and encourage online bookings if possible. Please be aware that times and availability may be reduced to give us more time throughout the day to maintain our disinfecting and sanitizing procedures.

  • As required, you will be receiving a pre-screening phone call from your therapist the day BEFORE your appointment. These questions are part of the BC COVID-19 Symptom Self-Assessment tool found here https://bc.thrive.health/covid19/en.

  • Therapists will be personally doing daily symptom checks and cancelling appointments if they have any symptoms at all.

Day of your appointment

  • Please arrive no earlier than 5 min. before your scheduled appointment time, and weather permitting, wait outside the front door until your therapist opens the door for you to come in.

  • You are able to wait inside only if the weather is not permitting and you have a mask on. Only a limited number of clients are permitted inside in order to maintain physical distancing requirements. Please remain seated in the designated seating spots until your therapist comes for you. Be sure to inform your therapist in advance should you require special arrangements during the waiting period prior to your appointment.

  • Please be prepared to bring and wear a mask (cloth or disposable) covering your nose and mouth prior to entering the clinic. If you do not have a mask, we can provide disposable ones for a $2 surcharge which will be given to you prior to entering the clinic. The surcharge price can change at any time depending on current market conditions.

  • Only scheduled patients will be permitted to enter the clinic, unless you require assistance from a family member or caregiver. After which all assistance helpers will need to leave the clinic and wait outside until the treatment is over.

  • Upon entering, please immediately wash your hands at the sink in the waiting area even if you are wearing gloves, or require using the washroom. After this time, you will be asked the pre- screening questions once again, and to sign the informed consent form using a sanitized pen if you have not done so during a previous appointment.

  • At any time through conversation and observation that either you, or your therapist feels uncomfortable to proceed with treatment, it may be respectfully terminated. If possible, another appointment may be rescheduled during this time.

  • You will then be led to your treatment room once you, and your therapist are comfortable to proceed.

During Treatment:

  • Please enter the treatment room and allow your therapist to close the door for you.

  • Place your clothes and all of your belongings (except your shoes) on the chair provided. This chair and door handle will be disinfected after each appointment.

  • You will be instructed as per usual on how your treatment will proceed, and your therapist will be wearing a mask throughout your treatment period.

  • All sheets and blankets used during treatment, will be single-use only, and then laundered in hot water and detergent afterwards.

  • You are welcome to bring your own sheets and blankets if you feel more comfortable, but please inform your therapist during the pre-screening phone call. When coming in, keep them in a plastic bag at all times. Give these sheets to your therapist to set up for you. The therapist will also remove the used sheets and place them back into your bag, to be returned back to you after your treatment.

After treatment and payment:

  • Once your treatment is over, please change and put your face mask back on before opening the door. Remain inside the room until your therapist comes back in for further re-assessments or instructions.

  • If necessary you may also use this time to call or text for your ride, or assistance helper while preparing to leave the clinic.

  • If possible, we encourage all payment transactions to occur within the treatment room.

  • We would appreciate payments by e-transfer either before or immediately following your appointment, but alternatively we are still able to take any major forms of payment.

  • If paying by cash or cheque, please place it in an envelope before coming and handing it to your therapist. Unfortunately, we can only accept exact amounts since we will not be carrying change or handling any cash at this time.

  • A sneeze guard barrier has been installed at our reception counter for those needing to make payments outside, or to reschedule another appointment at the front desk with your therapist.

  • Before you leave, your therapist may also want to confirm or update your contact info.

  • Please wait for your therapist to open the front door for you before exiting the clinic.